Question 1

Do you have a store location?

Accepted Answer

Explore an even wider range of products and delicious Ital food when you visit us in-store! Discover exclusive items and enjoy personalised assistance from our friendly team.

Question 2

How long will it take to receive my order?

Accepted Answer

Typically, it takes 1-4 business days to receive your order. We send all orders via Royal Mail tracked 24. We’re doing our best to deliver it promptly for you.

Question 3

Can I collect in store?

Accepted Answer

Yes, orders can be placed online and collected in store within 2-4 days. select the option at checkout and we'll email you when it's time to collect!

Question 4

I have not received my order, what to do?

Accepted Answer

I'm sorry to hear that you have not received your order yet. Please make sure you tracked your order from our Tracking page. If it has been more than 5 days please chat with us online or email us at italvitalherb@gmail.com

Question 5

What is your return policy?

Accepted Answer

Please check our return/refund/exchange policy here.

Question 6

Can I exchange an item?

Accepted Answer

You can exchange an item with a higher-price item or the same item with a different size. See detailed policy here.

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